FAQ
ORDERING
1. How do I place an order? Simply browse our website, select the products you want, choose your preferred options (if any), and click “Add to Cart”. When you’re ready, proceed to your cart and click “Checkout” to complete your purchase.
2. What payment methods do you accept? We accept major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are securely processed.
3. Will I receive an order confirmation? Yes. After your order is successfully placed, you will receive an order confirmation email with your order details and estimated delivery date.
4. Can I change or cancel my order after placing it? We process orders quickly. If you need to make changes or cancel your order, please contact us within 1 hour of placing it. After this time, we may not be able to modify the order as it may already be in production or shipping.
5. What if an item is out of stock? If an item is out of stock, it will be clearly marked on the product page. You can sign up for a restock notification, and we will email you once the item becomes available again.
6. Do you offer bulk or wholesale orders? Yes, we welcome bulk and wholesale inquiries. Please contact us through our contact form or email with your requirements, and we will provide a custom quote.
7. Can I add a gift message to my order? Yes. During checkout, there is an option to add a gift message. We will include it with your order at no extra charge.
8. Do you offer any discounts or coupon codes? We occasionally run promotions and offer discount codes. Sign up for our newsletter to receive the latest offers and early access to sales.
9. Do I need to create an account to place an order? No, you can checkout as a guest. However, creating an account makes it easier to track orders, save your shipping information, and view your order history.
10. How can I track my order? Once your order ships, you will receive a shipping confirmation email with a tracking number and link. You can also track your order by logging into your account on our website.
SHIPPING AND CUSTOMS
1. How long does shipping take? All orders are processed and shipped from our warehouse in China. Please allow extra processing time during holidays and peak sale seasons.
Estimated delivery times after dispatch are as follows:
United States & Canada: 5–12 business days
Europe: 7–15 business days
Australia & New Zealand: 10–20 business days
Other international destinations: 10–25 business days
These are estimates only and may vary due to customs processing or unforeseen delays.
2. Do you offer free shipping? We offer free standard shipping on orders that meet the minimum spend requirement (excluding discounted, sale, and oversized/overweight items). Your order will be shipped using economy shipping. The free shipping threshold will be shown at checkout.
3. Will I have to pay customs duties or import taxes? Our prices are shown in USD and do not include local taxes or duties. International customers may be responsible for paying customs duties, import taxes, and brokerage fees charged by their local customs authority.
These charges are determined by your local customs office and are not covered by us. We are not responsible for delays caused by customs clearance in your country. For more information, please contact your local customs office.
4. Do you ship internationally? Yes, we ship to most countries worldwide. During checkout, enter your shipping address to see available shipping options and costs.
RETURNS
1. What is your return policy? If you receive an incorrect, missing, or defective item and wish to return it, please contact us within 7 days of receiving your order.
Please include your order number, clear photographs of the item(s), and any relevant details. Our customer service team will review your request and provide further instructions if the return is approved.
All returns must be in their original condition with packaging intact. For a list of final sale items, please refer to our Refund Policy.
2. How do I return an item? To start a return, please contact our customer service team with your order number. We will provide you with return instructions and a return shipping label (if applicable).
3. Who pays for return shipping? All return shipping fees and any other associated costs are the responsibility of the customer. We recommend using a tracked shipping method.
4. When will I receive my refund? Once we receive and inspect your return, we will process your refund within up to 14 business days. Refunds will be issued to your original payment method.
If you paid by credit or debit card, please allow an additional 7–10 business days for the refund to appear on your statement, depending on your card issuer.
5. Can I return used or personalized items? We cannot accept returns on used items, personalized or customized products, or items that have been opened and used (such as opened cookware or personal care products). Please contact us if you have any questions about your specific order.
ACCOUNT & PAYMENT
1. How do I create an account? Click on the account icon at the top of the website and select “Create Account”. You only need to provide your email address and set a password. Creating an account is optional but recommended for easier order tracking and management.
2. I forgot my password. How can I reset it? On the login page, click “Forgot Password”. Enter your email address, and we will send you a link to reset your password.
3. Are there any exchange rates? All transactions on our website are processed in US Dollars (USD). If your credit card is in another currency, your bank will convert the amount using their own exchange rate on the day the transaction is processed. Any foreign transaction fees are determined by your card issuer.
4. Can I get an invoice or receipt for my order? Yes. A receipt is automatically sent to your email after purchase. You can also download your invoice from your account under “Order History”.